Lazur — Your Questions, Answered
Welcome to Lazur’s FAQ. We know buying car accessories online raises a lot of questions — fitment, shipping, tracking, quality, and more. Below we’ve gathered everything you might need to know so you can shop confidently. If you don’t see an answer here, our support team is standing by.
Q: How long does delivery take?
We partner with reliable carriers and provide full tracking so you’re always in the loop. Delivery windows depend on origin, destination, customs processing, and local carrier operations. Below are our typical estimated delivery ranges — these are estimates, not guarantees, and actual transit time can vary:
Middle East (Saudi Arabia, UAE, Kuwait, Bahrain, Oman, Qatar, etc.): 10–20 business days
Asia: 10–20 business days
Europe: 7–15 business days
North America (US & Canada): 7–15 business days
South America: 20–35 business days (sometimes faster with express options)
Other Regions (Africa, Australia, etc.): 15–35 business days
We send tracking details as soon as your order ships so you can follow its progress. Customs inspections, national holidays, and local delivery partners occasionally introduce delays — if that happens, we’ll work with carriers to get your package moving and keep you informed.
Q: Will these accessories fit my car?
Fitment and compatibility are central to a good purchase. We handpick products to match popular makes and models across the region, and every product page includes the technical specs you’ll need:
Check the product’s fitment table and dimensions on the product page.
Compare part numbers and measurements with your vehicle where possible.
If you’re unsure, send us your car’s make, model, year, and any relevant trim information — we’ll advise based on the item’s specs.
We also include installation notes where relevant (mounting points, wiring, trimming required). When in doubt, ask before you buy — our team is here to help and can often prevent unnecessary returns by confirming fitment in advance.
Q: What happens if my order arrives damaged or incorrect?
We take quality control seriously and don’t want you dealing with damaged or incorrect items. If something arrives wrong:
Contact us within 7 days of delivery and include clear photos of the packaging, the product, and any visible damage or incorrect parts.
We’ll assess the issue quickly and advise whether we can send a replacement, provide a partial resolution, or offer another remedy.
In many cases we can arrange a replacement or an alternative solution without the need for lengthy back-and-forth.
Quick photo evidence speeds resolution and helps us prevent repeat issues with suppliers or carriers.
Q: Can I return or exchange items?
Because we use a dropshipping model for parts of our catalog and to maintain hygiene and quality standards, returns and exchanges are limited. We recommend reviewing compatibility carefully before purchasing. A few important points:
Defects and incorrect items: If you receive a defective or incorrect item, contact us within 7 days with photos and order details. We’ll work to resolve it promptly.
Used/installed items: Items that have been used, altered, or installed generally cannot be accepted for return due to safety and resale concerns.
Change of mind: Because many of our items are sourced per-order and may be custom-packaged, change-of-mind returns are limited. If you must request one, contact support and we’ll review options case-by-case (additional fees or restocking charges may apply).
We encourage customers to confirm fitment and ask questions before ordering — this significantly reduces the need for returns and ensures you get the right product the first time.
Q: Do you ship outside Saudi Arabia?
Yes. Lazur ships across the GCC and to select international destinations. Shipping availability and timing depend on the product and supplier location. If you need delivery to a country not listed at checkout, contact us — we’ll do our best to accommodate or offer alternatives.
Q: How do I pay?
We offer secure payment options tailored to the region:
Major credit and debit cards (Visa, Mastercard, etc.)
Local bank transfers where supported
Popular regional payment solutions (available depending on checkout location)
Payments are processed through secure gateways; we never store your full card details on our servers. If you need assistance with payment methods or a manual payment option, email support and we’ll guide you.
Q: How do I track my order?
Once your order ships you’ll receive an email (and SMS if provided) with tracking details. The tracking link will let you monitor transit milestones and estimated delivery. If tracking appears stagnant or you have concerns, contact us with your order number — we’ll contact the carrier and update you on next steps.
Q: Are your products genuine and premium quality?
We stand by the quality of our selection. Our team sources from reputable suppliers and inspects items before listing. Product pages contain photos and specs; if you need additional verification or warranty confirmation for a particular item, ask us before placing your order.
Q: Product care, installation, and maintenance
To maximize performance and longevity:
Follow installation instructions included with the product or on the product page. If you’re not comfortable installing an item yourself, use a trusted installer.
Avoid harsh solvents and abrasive cleaners for cosmetic parts; mild soap and water are usually sufficient.
Check fasteners and fittings after initial installation to ensure they remain secure.
For electrical accessories, always disconnect the battery before wiring and consult a professional if unsure.
Proper installation reduces the chance of damage and avoids voiding any supplier warranties.
Q: Warranty & supplier guarantees
Some items include a manufacturer or supplier warranty. Warranty terms vary by product and supplier; warranty duration and coverage will be listed on the product page where applicable. If you think a part is covered under warranty, contact us with proof of purchase and details and we’ll guide you through the process.
Q: Is my personal information safe?
Yes. We take data protection seriously. We use industry-standard security measures to protect your personal and payment information and never share your data with third parties except as required to fulfill your order (e.g., carrier details for delivery). For full details, please review our Privacy Policy on the site or contact us.
Q: How can I minimize the chance of needing a return?
A few proactive steps customers find helpful:
Double-check the fitment table, part numbers, and product dimensions on the product page.
Read the item description carefully for notes on variations, left/right orientation, and model-year differences.
If you’re unsure, send a message with your car’s make, model, and year — we’ll confirm compatibility.
Consider professional installation for complex accessories.
Keep photos of items and packaging when they arrive — these speed any resolution if there’s an issue.
Taking these steps reduces the likelihood of returns and speeds resolution if something does go wrong.
Q: What if I have a complaint or unresolved issue?
We aim to resolve all issues quickly and fairly. If you’re not satisfied with an initial resolution, escalate with our support team and we’ll re-examine the case. Please include order details and any relevant photos or evidence to help us investigate.
CONTACT & SUPPORT
Customer support hours and contact methods:
Email: contact.lazurstore@gmail.com
WhatsApp / Phone: [0509804414]
Support hours: Mon–Fri, 9:00–18:00 (local time) — we reply as quickly as possible outside these hours too.
For the fastest help, include your order number, product name/SKU, and clear photos when contacting us. This allows us to act immediately and keeps your case moving.